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Engineered for Sustainability

© 2025 Copeland LP. All rights reserved.

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Technical Support

Got a problem? We can help. Copeland is dedicated to supporting contractors and technicians on the job. Our support staff is always ready to assist you.

Search Technical Support by Product

Choose the product category, then select the product or service to find support information and resources.

Search Technical Support by Brand

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Cooper-Atkins™

  • If you need assistance with Cooper-Atkins products click here or call (860) 347-2256 Option 2
  • If you need assistance with TempTrak®, NotifEye™ or Blue2™ contact our I-care team or call Phone: (678) 631-1998 or Toll-Free: (888) 533-6900,  Option #2
  • For more information visit www.Cooper-Atkins.com
LEARN MORE
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Copeland™

  • For Copeland product technical data, visit Online Product Information.
  • For Authorized Wholesalers near you, use the Locator Tool.
  • Get the information and support tools you need, wherever you are with the Mobile Toolkit.
  • Use the Copeland™ Mobile App Desktop Version for easy access to our OPI database for Copeland compressor specifications.
LEARN MORE
Dixell Gray 9_23_16

Dixell™

  • For parameter controllers and systems, email coldchain.technicalservices@copeland.com.
  • Access Dixell manuals.
  • Locate distributors of Dixell electronics with our Where to Buy tool.
  • For all other resources and tools, visit Dixell.
  • To contact Dixell Sales and Training, email dixell.sales@copeland.com.
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ProAct™

  • For more information, visit ProAct and Connect+
  • Contact ProAct Support: ProActServiceOrders@emerson.com
  • Contact Connect+ Support: ColdChain.TechnicalServices@Emerson.com
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Sensi™

Sensi Support
sensi.emerson.com/support
US & Canada
Phone: +1 888 605 7131
support@sensicomfort.com

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Verdant

  • Phone: +1 877-318-1823
  • Email: support@verdant.info

 

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Vilter™

  • To contact Vilter Support, please call +1 800-862-2677. 
  • To find a distributor near you, please use our Where to Buy tool.
  • For supporting documentation/training, visit our Lifecycle Services page.
  • For all other resources and tools, visit Vilter. 
  • To contact Vilter Support, please email Service.Vilter@Emerson.com. 
  • To contact Vilter Parts, please email Parts.Vilter@Emerson.com.
White-Rodgers Gray 9_23_16

White-Rodgers™

  • White-Rodgers Customer Service +1 888-725-9797
  • White-Rodgers Technical Support +1 800-284-2925
  • White-Rodgers Canada +1 905-948-3411
  • White-Rodgers Latin America +52 33 3668 5600
  • Access product information with our powerful Cross Reference.
  • Locate a local HVAC distributor, contractor or retail partner with our Where to Buy.
  • For all other information visit the White-Rodgers Customer Support page.
LEARN MORE
  1. Training & Support
  2. Technical Support
Controls & Monitoring Systems

Products

                             Brands
  • Cargo Tracking & Monitoring
 
  • Dixell
  • Custom OEM Controls
 
  • ProAct
  • Facility Controls & Electronics
   
  • Facility Monitoring
   
  • ProActTM Transport Monitoring
   

Heating & Air Conditioning

Products

                        

Brands

  • Air Conditioning Controls
 
  • Copeland
  • Commercial Digital Upgrade Kits
 
  • Dixell
  • Commercial Electronics
 
  • White-Rodgers
  • Commercial Scroll Compressors
   
  • Heating Controls
   
  • Residential Electronics
   
  • Residential Scroll Compressors
   
  • Residential Service Kits
Refrigeration

Products

                                 

Brands

  • Commercial Refrigeration
 
  • Copeland
  • Industrial Gas Compression
 
  • Dixell
  • Industrial Refrigeration
 
  • Vilter
   
  • White-Rodgers
Thermostats

Products

                                 

Brands

  • Sensi Smart Thermostat
 
  • Emerson / White-Rodgers
  • White-Rodgers / Emerson Thermostat
 
  • SensiTM
  • Verdant Energy Management System
 
  • Verdant